Crown Relocations - Tauranga en Tauranga

🕗 horarios

comentarios 5

• 

  Dick Royale

  :: 20 March 2018 01:50:52

  The short version: absolutely avoid using Crown. We payed a lot of money but found the service severely lacking. We had some genuine complaints and were pretty much ignored all the way. Every box I unpacked made me more pissed off with Crown. And no, not because of silly things like broken crockery. Be aware that the OVER-packing Crown is going far beyond its purpose. Well, in our case it greatly did. Not only now 20% of our content consisted of useless packing material (ah, so THAT's why their estimation of the cubic meters we need for the container was so much larger than ours) ... it is also is a complete waste of material that is impossible to get recycled (like Crown convinced us they would do). Ten years ago we went from the Netherlands to New Zealand and we filled 1 container ourselves. Our belongings got easily fitted in and after arriving absolutely nothing was damaged. This time I called Crown to get our furniture and car from New Zealand to Australia. I ended up with a long list of damaged goods. Bags with soft materials (like coats, pillows and bedding, meant to throw on top in the container) were heavily repacked in boxes and therefore unnecessary grown in size. Delicate goods which I packed in a special made protecting box were ... UNPACKED. These delicate goods were brought into the new house ... piece by piece!!! I couldn't believe my eyes. Btw; I've never seen back my protecting box anymore. Old dented metal chests that clearly don't need protection, again were repacked in double (!) packing material. Because our move was already anticipated for a while, we saved the original boxes as much as possible when we had bought new items. Original boxes completed with the Styrofoam interiors logically are the best for transport isn't it? And with the original box there is no question about what is IN the box. Why the hell were all these boxes again repacked with an unclear scribble on it what was in it? If you are packing a box, normally you do the heavy things on the bottom and the lighter stuff on top, right? With a sticker on top it's clear what is the top side of the box, isn't it??? Then WHY did a sad amount of the (again) repacked boxes came in upside down? So a lot of contents were broken or deformed? Whit all this over-packing and repacking often the appearance of the items became unrecognizable and nobody had any notion anymore of how to grip and carry boxes in a logical way. That caused (for example) that a couch is dragged by the back and therefore is ripped of from the frame. Thanks. My UNstackable chairs were forcefully stacked (right 'through' the packaging) and now all have a dent in the back. Thanks. Even not mentioned that my ... classic car ... is damaged!!! I hardly can type it. A dent and scratch on the bonnet. THANKS CROWN! Apparently a heavy wooden beam (built inside the container to push more of the most heavy stuff on a kind of extra 'floor') was broken and now there are 2 enormous dents in the roof of my classic car. Wasn't it more logical to throw light weighted things on that floor above the car? Pillows, bedding or maybe a mattress??? THANKS CROWN!!!!! I even can't think of the costs to restore this. Instead of ship my car 'roll on roll of' (unprotected on & off the ship) I had chosen to get it safely moved inside a sea container. Crown was not the cheapest, but I thought they were renowned and experienced. I so tremendously are regretting my decision. Let alone the fact that it took 4.5 months to get my car from the New Zealand port to the release at the customs. New Zealand and Australia are neighboring countries! I get it that a movers company don't have full control about what happens at the customs, but at least they should know the rules and laws so they can advice their customers what to expect. That's the reason why customers chose to not organize a relocation themselves! I paid a huge bill but I wish I could give 5 black holes instead of stars.

• 

  Joy Trudeau

  :: 09 February 2018 17:37:45

  Many thanks to Shane and Ashely. What a great team. Efficient packing and nothing was too much trouble. Every care was taken with precious items. Move went smoothly and they made every effort to place furniture in the areas that I wanted. They reassembled everything for me before leaving. I didn't have transit insurance so they took extra care. Nothing damaged or broken. I highly recommend them if you are on the move. The whole process was seamless. Thank you Crown . Joy Trudeau

• en

  Reg Ackland

  :: 02 November 2017 13:04:42

  We have used Crown Relocations three times moving between NZ and Australia ,each time we have been very pleased with their service, twice we have taken our car with us and they are very helpful in organising the formalities associated with this.

• en

  Tamara Wiersma

  :: 19 October 2017 08:57:42

  Terrible customer service. Might be ok if your spending lots of money with them but if you only have part of a truck don't bother using Crown relocations. Took them 6 weeks to deliver and that's only because I contacted them asking when I'd get my furniture. Got told they had my stuff for a quiet a while (my guess was atleast 4 weeks) but clearly nobody could bothered to contact me. (Found out later they travel atleast once a week to where I'm located according to the delivery driver) Was lied to about the delivery time too was told it wold be between 8-9am after Id rang to explain it could be no later then 9am as I had clients to see (as according to Calum they would try and deliver at a time convenient to me as they'd had my stuff for so long). Delivery driver was told 10am! Lucky they arrived earlier at 9.30. Bed wasn't put back together and packing wrap was not removed and taken away, all things their consultants and brouchers will tell you is part of their service. Only good part was all my items were delivered in one piece, no breakages and the delivery team were good guys and hot my stuff inside quickly so I could get to work. Advise people look at other options when looking to move. Also emailed Crown relocations that I wasn't happy with their so called service have had no reply to date. Very disappointed at the complete lack of communication.

• 

  William Devery

  :: 11 July 2016 09:35:21

  Helping us move to the UK! Great service and communicate really well. Have been very supportive.