Fireworx/Fires By Design in Upper Hutt

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comments 5

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  Frank Stein

  :: 03 May 2018 20:31:23

  Horrible company and horrible people. Unhelpful and make you feel like a nuisance.

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  The wandering kiwi

  :: 23 April 2018 16:18:18

  Horrible experience, after having to call Fireworx multiple times to get a quote, nearly 4 weeks after, there's still nothing. They didn't do what they said they would (call back, get someone to check the quote, email the quote). This kind of business shouldn't exist as it's totally unreliable. I finally found another company that offers way better service.

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  Chelsea Wannell

  :: 09 March 2018 12:33:47

  Really unprofessional, 3 out of 4 experiences have been horrible now. wont go back a 5th time. customer service clearly isn't a priority with their office lady

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  Brent Crighton

  :: 02 June 2017 22:04:12

  Fantastic service. Highly recommended. Thanks for your help.

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  thebigcleanup New Zealand

  :: 20 June 2014 15:46:59

  Well, let me tell you something: I still wonder how they do business, as I made an appointment through their office ladies. A couple of days later (towards end of April) Andrew Zammit came to my house in Eastbourne to look at my chimney and listen to my needs. Everything went well after he left, saying I will give you a quote in a couple of days. A couple of days, another couple of days, another couple days, weeks...... I decided to call and ask the ladies at the showroom about "the quote"; they promptly action a call back saying:- I am so sorry, Andrew said is working on it and he will give you a call as soon as he gets in this morning. This never happened and I waited two more days and called the showroom and the same lady, gave me the same answer. Almost 8 weeks and I am still waiting for the quote. Of course I did it with Tawa Heating Centre through the owner named Paul and he was fantastic! I did called Fireworx, as I wondered what happened... and guess what! same ladies saying: Ohh ohh ok ohh mmhh let me see, look the lady in charge is coming back at 4pm so she will give you a call, is your mobile 021 bla bla bla; I said yes. I am still waiting for a call. My advice: don't even waste your time with these cowboys, they have no idea what business is and the value of customer's time. The answer for me, was Tawa Heating Centre in Tawa. Cheers, Lucas from Eastbourne.