freedom in Palmerston North

🕗 opening times

comments 5

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  Rebecca McNeil

  :: 21 February 2018 18:41:49

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  Adrienne Morgan

  :: 13 September 2017 21:03:23

  Terrible after sales service. We purchased a product from Freedom (Amilie lounge suite and ottoman) in July 2016. A few months after, it developed bad pilling which has made the material look shabby and more like a 5 year old suite, not 1 year. I contacted the Palmerston North branch who were initially helpful, however when we were passed up to their customer service department in Auckland, we have had nothing but apalling service. After contacting their service team in Auckland, it has taken 8 weeks for them to review the problem. I've been messed around and fobbed off so many times. It seems they have a total disregard for the issues we have, and they couldn't care less. Overall, the store team is helpful, but if anything goes wrong with a product, their after sales service will leave you on your own. The product we received was not worth the price tag.

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  Andrew Murphy

  :: 29 August 2017 17:12:01

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  Pea K

  :: 08 June 2017 11:09:42

  Typical Freedom furniture store - like a downmarket IKEA store. Interesting for a look but most of the stuff lacks a quality finish.

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  Morgan Knox

  :: 06 January 2017 08:44:11

  Worst customer service. Staff are either standing in group or sitting at their allocated desks looking at computers. Not once do they look up, smile, make eye contact or ask if you need help. This is a destination store due to their prices so they need to step up their game.