HSBC in Auckland

🕗 opening times

comments 5

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  James Li

  :: 20 April 2018 14:45:18

  HSBC New Zealand is the worst bank in New Zealand, also the worst branch in HSBC globally. The 0800 number is directed to another country. But no one returned calls for issues. One telegraph transfer took over 20 days. The queen street branch manager put TT transactions for weeks and did not return calls and gave explanation. Terrible communication from this branch. I opened the account as good experience from Hong Kong HSBC. Get away from HSBC NZ. There are many local banks that have much better customer services for you.

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  Jonathan Thomson

  :: 02 November 2017 09:32:48

  It took two emails and 4 phone calls to finally talk to somebody how about investing. You would think that they would want your money...anyway, I did all that only to discover that they ONLY do term deposits. Lame.

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  Ethan Li

  :: 14 October 2017 10:31:46

  It takes 5 calls, 3 emails and 2 visit to transfer 2000 to my anz account. Worse bank ever, avoid at all cost!

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  Daniel Jes

  :: 03 October 2017 11:57:01

  Contacted them by phone and e-mail, got a response after 2 weeks. They emailed saying they would call me next day, did not happen. They have good mortgage rates, but very poor service

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  Jonathan Reeve

  :: 20 July 2017 10:57:47

  In general, HSBC is appalling. NZ seems slightly better than the rest of the world, in all fairness. Their PR team stepped in to help sort out a shameful issue caused by the global customer services team. That's not enough to earn the brand a rating of anything more than 'appalling'.