Taylors Drycleaners - Apparelmaster in Masterton

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comments 4

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  Melissa Quarrie

  :: 27 March 2018 18:42:01

  Terrible experiences with this business. The first time a jacket was returned dirty (five years ago). Went elsewhere. I reluctantly went back as this has now become the only dry cleaner in Masterton. Dress was returned with additional stains and marks on it. I was accused of adulterating it myself with food, lying, buying the dress second hand and receiving it in a dirty condition (it was brand new and only worn once). Was defensively yelled at, at length by the owner when I tried to sort out the situation. When the call ended with me clearly upset, angry and unhappy with the appalling service, and backing down because the owner wasn’t going to budge, she became very happy and chirpy as if everything was fine. My silence down the phone gave her pause that all was not actually fine. Twenty minutes later I got a text saying they had cleaned the marks, provided photos and acted as if everything was great. I have since picked up the dress but I will never use this business again. I have already used a new dry cleaner in Wellington with no problems and will continue to do so until such time as an alternative dry cleaner opens up in Masterton again.

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  Rocky Hardman

  :: 26 September 2017 09:31:33

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  Benjamin Rivet

  :: 21 January 2017 10:36:15

  One of the best laundry I tried in new Zealand.

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  Jeremy Howard

  :: 07 April 2016 16:38:36

  Some of the worst customer service i've experienced. I guess typical of small town New Zealand