The Importer in Tauranga

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comments 5

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  Jenny Thomas

  :: 27 March 2018 19:37:00

  My favourite store to shop for interiors. Lovely friendly staff who are always willing to help. The best cushion selection around, and great prices.

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  Jason Tapuai-Kuka

  :: 05 March 2018 19:28:07

  From out of state for work in Tauranga recently and a family friend of mine who has been coming here for years told me about The Importer. So I made the decision to have a look. From the outside it was a little nondescript but, as I entered It had a warm and lovely atmosphere and from the onset, the staff were very nice and welcoming. A great variety of textiles and homeware. Beautiful displays and clean. The stunning lady who assisted me was very patient and knowledgeable with their products. Spent well over 40 mins in the store with her and I didn't feel pressured to buy anything or uneasy the whole time. Overall, I very much liked my experience and I see why my friend has been coming here for many years. Love!

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  T Arani

  :: 28 February 2018 14:10:33

  I went into this store today searching for some dining room furniture. The staff were super friendly and welcoming. One of the lady's whose name was Jade went over and above her duties to help assist me. I will definitely be coming back to search for more goodies for my new home.

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  Joanne Cull

  :: 22 November 2017 09:59:45

  I went for an interview and found the lady had terrible interpersonal skills and made me feel I hadn't a chance of getting the job as soon as I walked in. It was just plain awkward and put me off going in there again. Needless to say she never even had the courtesy to tell me I never got it. Makes sense to me why the job is always advertised!

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  Johnny Gao

  :: 14 October 2017 04:50:34

  No customer service at all! I would have given zero star rating if I had the option. I went to this store to raise my concern over a faulty product and the shop assistant called Jade was not prepared to listen to the problem at all. She knew I was coming into the store that day as there was several attempts to raise the issue by emails as she said this is how the store owners can be made aware of any problems and the owners have the authority to deal with it. Nobody responded or even acknowledged the emails at all. Then I went back to the store and asked whether someone checked the email. I also brought back what I purchased to show her the defects. All this shop assistant said to me was "it is over 6 months, I can't do anything ". I wanted to speak to the management. "The manage would have said the same thing, can't do anything for product purchased over 6 months. Mind you these goods are all from China. What do you expect? You need to leave the store now," she said. I insisted to speak to the management and she threatened to call the police. I was not going to leave the store as all I wanted from her is a way to speak to the management. Then she CALLED THE POLICE! The policeman thought the call was ridiculous and agreed with me (I spoke to him over the phone). It is very reasonable that a customer wants to speak to the management! Then Jade changed her story saying she was the assistant manager. Anyway, I am definitely not going back to this store due to lack of customer service. Excuse me, due to NO CUSTOMER SERVICE at all!