The Quadrant Hotel & Suites in Auckland

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comments 5

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  Max Power

  :: 13 April 2018 11:30:07

  Place was all we needed it to be. Close to the city. Not to expensive. Only there for a night had drinks at the bar but no food at the restaurant looked fine walking passed but was empty. I never eat at an empty restaurant. Room was clean. bad shower for anyone over 6ft tall strange hotel layout really expensive parking.

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  Kokoa House Admin

  :: 31 March 2018 22:21:46

  The worst customer service ever. The receptionist , a short lady, whose attitude was totally unacceptable. She just looked down on me, did never smile and made no eye contact at all while I was trying to explain my request. I just wonder what customer service means to her.This experience completely ruined my wonderful stay at this hotel. Why would you hire staff who are the opposite of hospitable and welcoming?Would never ever come back unless they hire better staff.

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  Michael van Loenen

  :: 23 March 2018 20:11:46

  First thing I noticed was the toenail on the floor of my room, then the hair on the balcony, hard to believe but I think someone got a haircut out there and did a bad job cleaning up. Then they turn the water off between 9am to 5pm for maintenance. This of course went over time till 7:50pm. Even then, only the cold water came back on. No water means no shower, drinking water or toilet. They happily offered for me to use the toilet next door! If I was by myself I could handle it, but I have my 4 year old. This is easily the worst hotel experience I’ve had. Don’t stay here, even with water it’s an old hotel in need of a makeover and dirty. There’s other options out there so avoid this.

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  David Nicol

  :: 23 March 2018 09:46:29

  The room was very small, overpriced, had no cooking utensils but had hotplates, the washing machine was difficult to use and the hotel turned off the water for a whole day while we stayed. Staff were apologetic but didn't return calls. I suggest people look elsewhere for accommodation in Auckland.

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  Matt McDannel

  :: 17 February 2018 11:20:44

  The hotel staff do not make it easy for you. I called 3 different times to try to get a second bed or upgrade for my room. They told me to call back the next day. Then I called and they said they were going to work on it and it would cost $30 and to call back. Called back once more and they arranged it for $45 upgrade fee and I had to argue with them that they were being dishonest and making a hassle, they begrudgingly agreed on $30 as if they were doing me a favor, what? You literally made me call 3 to times and now you act like you're doing me a favor? To make matters worse I wanted to add someone to check in before me. I was told to email them the details rather than call. So I sent the email and got no response or confirmation. Then I called 8 hours later and they told me to email, so I told them I did and they finally agreed to add them to the guest list for a key, where I had to read off the name and spelling instead of them just getting it from the email they told me to send. To add more insult to injury, they couldn't find my reservation under my own name or my guest's name and insisted I call my guest to ask for the room number. What, don't you know that? After luckily running into my friend and getting the room number, I asked for a key for my reservation, they said they would be forced to deactivate my guest's key in order to produce mine. What? I'm going to bed and he's going to come late. When I told them most hotels don't do this and it was inconvenient she instead argued with me that they are a 24/7 reception and it isn't an issue for guests. What? This hotel reception (it was more than one person) needs to get its act together. The room was all right, but pray you don't have any upgrade requests or legitimate normal requests because they will make it very difficult for you, change the price on you, and when you complain about how difficult they make it for you it falls on deaf ears and they tell you they're 24/7 a time reception and not to worry.