Unichem Pharmacy in Wellington

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comments 5

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  Matthew Brown

  :: 14 January 2021 16:53:00

  Best pharmacy in the greater Wellington region by a long shot. Very well managed.

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  Halina K

  :: 17 September 2020 08:25:58

  I just wanted to give a big shout out to AnneMarie the pharmacist. Even under the huge pressure the staff have been under with Covid, she stayed calm, really friendly and went that extra mile by offering extremely helpful advise with regards to the medication that we had been prescribed. She is a real credit to the pharmacy!!

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  Esther McLaren Noble

  :: 10 September 2020 12:00:53

  We have had SO many bad experiences here. Frequently I will be told there will be a 20 minute wait, I'll come back 30 minutes later, and the script is still not ready. Okay fine they are busy. But it would be easily solved by changing their standard advice from 20 minutes to 30 minutes or 1 hour or whatever. Then the customer would adjust their plans, rather than waiting around for a wasted 20 minutes. This week my husband went in with two scripts, was told to wait 20 minutes, when he came back, they said they hadn't filled one of them and to come back tomorrow. He had been waiting around at the mall with our sick toddler. If they had given him a more accurate timeframe he would have just come home. With the other script, they said they didn't have the product, there was a nationwide shortage, nobody had any. The next morning, he went back for the first script, and they still hadn't filled it and told him to wait 20 minutes 😭 Instead, he took both scripts back, went to Marsden Village Unichem where they said, yes we have both of those, come back in an hour. Both scripts were filled with no problem within the stated time. And more to the point, Karori Mall told him that medication wasn't available. If he had listened to them, we would have gone without it because of their incorrect information. That was really the last straw. The mall pharmacy is convenient because it's right by the medical centre, but after years of putting up with this kind of service - and it IS consistently bad - we are just going to make the extra effort to go to Marsden instead.

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  Andrew Hocking

  :: 13 March 2020 15:08:36

  Great staff. Gave all the info needed for my meds

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  Jane Blackwell Blackwell

  :: 27 June 2019 12:43:12

  It's not just the tablets you need to watch here. If you are a high user of prescriptions, do keep count of them. Over the last few years we have had quite a few and when i asked just how many we had had (knowing they should be free after 20) it turned out we had has 26 already. There was no apology - let alone a refund. (They even charged me $1 or the A5 piece of paper the list was printed on!) The next year I queried it and this time we were up to 23. Again, no apology, no offer of refund. To keep charging when they should be free seems a bit like double-dipping. You also need to check that the instructions given on the medication correspond to what you doctor was told you. i was given two very similar drugs but with instructions for different usage. Both packages came with the same instructions for both. in this case it wasn't important, but... Johnson also owns the Marsden village pharmacy (or at least the same people work in both) so not much competition here.