AA Centre in Christchurch

🕗 opening times

comments 5

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  John Russell

  :: 14 April 2018 09:46:13

  This place is a let down. NZTA processes lengthen wait times in the queues. Crazy process. Fill in a form, stand in line sometimes for 40 minutes, then the poor staff enter the data into a computer, tick the form so it is correct. None of my details have changed. Why doesnt the computer system accept that - would make life simpler. Then to hand write a license when a computer program could generate one more quickly - more time wasting. Then staff allow queue jumpers - outrageous. AA you need to dump the NZTA workload, this detracts from the good work you do.

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  simba Su

  :: 12 April 2018 15:04:22

  排队一个小时队伍都没动，根本就没有工作人员在办理业务，大家都在白白排队，来了十几次了事情都没办了，无法无天了吗？就因为整个基督城只有两家能办业务就这么嚣张吗？是基督城没发展还是AA要倒闭了？养一堆懒人好吃懒做，我都懒得骂脏话，给一颗星都嫌多

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  Jess Henderson

  :: 01 February 2018 11:28:32

  Customer service skills really need to be worked on. After telling me to leave and not go back with no explanation, a formal complaint was made to Land Transport Agency. Wouldn't recommend. I will be going elsewhere.

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  Frankie Daw

  :: 15 January 2018 20:21:14

  The people who work at this branch are wonderful, they work damn hard every single day. If you join a queue twenty people deep you have to understand it's going to be a wait. Each application can take roughly 10-15 minutes and that's not guidelines set by the AA they are set by NZTA. Trust me be nice to the staff and they will bend over backwards and if you want to convert your licence from overseas please please please be prepared to wait especially on a Saturday it's an amazingly complicated application and I recommend going in for a fact finding mission first since so much can get lost in translation over the phone. Be patient ans be kind these people aren't robots

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  Kaye Jones

  :: 15 January 2018 15:22:08

  This branch needs alot of work to get up to speed on customer service. Low number of staff saw lines getting longer and longer and people more and more frustrated. I walked out our after an hour in line. I have a fractured back and struggled with the wait when it seemed so unnecessary. Staff were in no rush to process applications. Something systemically wrong here. AA get your act together. There's got to be a better way. Good way to loose custom. Not recommended.