Auckland Auto Clinic in Auckland

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comments 5

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  Adam Ludlam

  :: 26 February 2018 17:56:26

  Personally I would never use these guys again, my imported van failed inspection on a few areas at a local VTNZ center in Mount Wellington which was no problem and was recommended auto clinic for the work. On initial conversation I was quoted around $1000 for brakes and tyres which was fine, I advised that if it would be anymore then to let me know. A week went by when I received a call to say the work had been completed and asked to drop by to pay the bill, I was given an invoice for twice the initial mentioned amount!!! My total frustration was the lack of communication, at no point was I contact to say that parts were more expensive etc but just told that it was just short of $2000 dollars!!?? I am not unreasonable and paid the bill but what if I hadn't got the $2000 dollars??? then what? I'm certainly not questioning the standard of work but the total unacceptable level of communication.

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  Gharpreet Shergill

  :: 30 January 2018 15:13:13

  Worst customer service, not trust worthy and doggy business style. I called them and told them my problem with my car, they told me to come and they would look at it for free. As soon as I got there, I told them my problem again he told me it gonna cost me $75 without even checking my car. I dont have a problem with paying it if they told me before hand, but they purposely waited till I got there, I called a different place and told them my problem and straight away got told my how much it was gonna cost and it is cheaper. So I'm taking my car there.

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  Dets Kaufiti

  :: 25 January 2018 17:09:18

  Best Customer service. Work is top class! Highly recommend!

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  Jana Kovacevic

  :: 15 January 2018 14:57:52

  Great customer service over the phone and in person. Was able to book my car in for a service for the next day and it was serviced within 3 hours of dropping it off. The guys did a great job at a reasonable price, I am one very happy customer.

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  Richard Sonntag

  :: 13 January 2018 15:34:46

  Jeremy was very helpful and showed a lot of care when it came to changing my suspension. When it turned out that the parts would cost a lot more than originally anticipated, he gave as much of a discount as he could, which I really appreciate.