Bunny Lodge in Rolleston

🕗 opening times

comments 5

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  Chloe Cameron

  :: 11 April 2018 14:51:53

  Initially had our wee pup booked into Bunny Lodge. Asked to look around the kennels before checking her in. Facilities were very small, unclean, overcrowded and very loud (staff walking round with ear muffs on). The dogs generally looked pretty distressed and therefore we ended up taking her with us on holiday. Website and old reviews are misleading.

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  Kristy Abbott

  :: 26 November 2017 15:53:24

  They brought out 3 different beds before they brought my dogs out. I've had my dog stay at a range of kennels and he was noticeably knackered and distraught after staying here. Many friends also have had very bad experiences.

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  Lucy Lucy

  :: 06 February 2017 14:53:59

  Nice boarding kennel and dogs get taken out 3 times a day. My dog has been happy on pick up each time we've been and they've been accommodating for any needs he's had. Only downside is the fairly strict opening times

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  Training and Management at Bunny Lodge

  :: 30 September 2016 13:09:40

  Since taking over Bunny Lodge this year we have worked extremely hard to uphold our family's first class animal care legacy, with being in the industry for an impressive 24 years. With animal welfare our number one priority you the customer also have to experience and feel like you have made the best decision for your pet's.We changed the hours to ensure we Uphold our extremely high standards and to make necessary improvements. When people make reveiws you would expect there to be an honest account of there experience, I'm finding generally that's not the case. Val has been an eye opener to us, Her Dedication to discredit people who have proven history in the industry is disgusting. She was well aware of the new hours,but am guessing she could not see the numerous signs all around the office or the fact she was given a copy to take with her. She took advantage of the office door being open to other customers, although being told that am check outs automatically change to pm at 10:30am which cannot be changed by staff. Our staff are extremely polite and highly experienced and did not deserve the disrespect she has shown them. Hardly professional for someone who works for a school. When they reported to me, I advised to send an email requesting her account details which I still have not received via email. Although she swears black & Blue she did. She's not going to win a oscar for this performance

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  Val McMillan

  :: 22 September 2016 22:45:16

  My dogs, who stayed at Bunny Lodge three weeks ago, were not greeted, spoken to or patted on arrival, even though these people knew it was their first time ever in a boarding facility. On pick up, same thing; it took an age to bring them to the office, once again there was no interaction with the dogs, just a growling for me for being late (I wasn't - they had changed their hours but I was well inside the time detailed on their email to me and the times then advertised on their website. These hours are still being advertised as at 6th Sept 2016). I was charged an extra day for the two dogs, even tho I was not late. They later said they would refund it but two weeks later they haven't. My last three emails have not been answered. I was also told my tardiness would 'go on my record'. No need, as I won't be back and will definitely advise others not to go there. The wonderful website and previous good reviews are obviously pertinent to the previous owners; unfortunately Bunny Lodge does not live up to that now. (Would not even award one star, but had to click on a star to be able to post...) 22nd Sept: Have now received my refund, with the delay apparently due to technical issues with email communication, so am happy with that outcome. However the main issue was never the money, and despite repeated requests, I will not be removing the review of my experience at Bunny Lodge.