Lovisa in Porirua

🕗 opening times

comments 5

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  Kate Tieman

  :: 27 August 2020 07:11:02

  I don't normally do reviews, but after my recent experience, found the need to. I walked in today before lunchtime, the shop was empty besides me. I spent about 5 minutes finding what I was after, and there was just the one lady on the floor, who was on her phone slightly behind the back door the whole time. She didn't acknowledge me at all. When I went to purchase, I had to say "excuse me" after another few minutes to get her attention, as she hadn't looked up from her phone to notice I'd been waiting at the counter. There was no "hi" or anything, let alone a "sorry" for being on her phone. In fact, the only thing she said to me the entire time was to ask what my email address was after I paid for my purchase. I assume this was for covid tracing, but she didn't say. I mean it was the worst service I've received in a while... I felt like a nuisance rather than a customer. Its such a shame to see that despite how bad of an effect covid has had on the job market, that this employee clearly didn't care for her job and put no effort into anything other than being on her phone. Such a shame, I used to love coming here. Update: She didn't get my email for covid tracing, it was to add me to their newsletter list. Never consented to this. This employee needs retraining.

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  Megan Houghton

  :: 29 July 2020 17:27:19

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  Aimee Hockenhull

  :: 21 December 2019 18:56:16

  Not impressed 4 girls at counter having a chat the other week I was in and shop was busy

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  sharnita ratana-moloney

  :: 30 October 2019 21:49:54

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  Marks WorldIRL

  :: 21 June 2018 15:03:50

  Poor customer service. Spent time on the phone while my partner was in there, the second a customer wearing nice attire walked in she paused her call and asked her for assistance then returned back to her call without even asking my partner for help. Good manners go a long way. Working between 10-11am 21/06/2018