BNZ Willis Street in Wellington

🕗 opening times

comments 5

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  Brad Patterson

  :: 15 January 2021 10:02:17

  Friendly staff, who want to help! But BNZ has taken away any ability to efficiently handle customer flow. One man at the tellers serving all enquiries from loans, to app help, to change orders. While another staff member is in the middle of the store telling people it won't be long. I waited 25 minutes for a 2 minute change over of cash to coin. Terrible! No reflection on the staff.. but another computer on the tellers desk would have made a world of difference.

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  Richard Benefield

  :: 25 June 2020 09:00:16

  I had a simple enquiry about opening a new account and requesting contact with a staff member at this branch and was directed to the 0800 number and when I rang was told the waiting time is up to 63 minutes... Clearly service at BNZ is worse than at my existing bank so why should I bother?

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  Meili-PP Hua

  :: 30 January 2020 14:41:51

  Chinese New Year may not be as heralded here as in other countries where there are large "China Towns" so it's pleasing to see that BNZ makes this effort for the lunar Year of the Rat, in 2020. BNZ has displayed a beautiful CNY design around their ATM, which will be appreciated by the Wellington community. Bnz is conveniently and centrally located in the CBD in Willis St, opposite Gorman's fashion boutique and offers competitive rates for their various financial products.

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  David Louw

  :: 26 July 2019 16:35:14

  I went into the branch. Almost immediately I was assisted and the service was amazing. I was told things that I did not know and was helped through every step. Thank you so much for the service received

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  A Y

  :: 20 June 2018 10:24:35

  You go in for a simple cash deposit and they end up asking you your whole life story. Pretty much they want to know if they can sell you more services. It gets annoying after some time.