Fitzherbert Castle Motel in Palmerston North

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comments 5

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  Gary Donnison

  :: 20 February 2018 18:12:09

  Clean and comfortable with good facilities,good location and friendly hosts.

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  Marie Sowden

  :: 16 February 2018 17:17:48

  We so loved our two nights stay in this lovely Castle room. The Manager lady greeted us nicely and we loved all the lovely trees. We just needed this tranquility to take a break. Room was so clean and spacious. We won't hesitate to stay again.

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  Carol Anderson

  :: 16 January 2018 11:44:02

  Enjoyed our stay very much! We plan to stay there again next time 😁

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  Grace McGregor

  :: 07 May 2017 23:22:18

  I travelled from Australia to spend one weekend in Palmerston North for a family member's birthday. I had limited sleep time & I woke to a mouse in my bed on the second night. As it ran over my face, it scratched me. Obviously I spent the rest of the night terrified. I found a second mouse in the pantry the next morning and the motel management gave me a different room after suggesting I move next door (like that would make a difference) The room I moved into was across the hall & they called it an upgrade although it didn't have any of the facilities I had paid for (No kitchen, so I had to buy all my meals out & no spa bath. These were the only reasons I chose to stay at this motel and in my original room) It was incredibly inconvenient, I had to use minibar water to make a coffee unless I wanted to use bathroom water. I was not refunded or compensated for any of the accomodation or inconvenience. It absolutely ruined my stay and trip in New Zealand. The manager/owner was quite rude and kept cutting me off after he asked for my feedback & I was letting him know what happened. He kept trying to justify that it hadn't happened before (which is irrelevant) He suggested the mice came from a nearby recently demolished building. Whatever the case, the whole ordeal was disgusting. I emailed the motel several times but received no resolution or apology. Would not recommend this motel and I hope this doesn't happen to anybody else.

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  Bev Taylor

  :: 15 March 2017 00:33:23

  Comfortable and clean quiet motel close to city cenre