Kiwibank in Wellington

🕗 opening times

comments 5

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  C Hawke

  :: 07 March 2018 17:07:35

  Nice staff on kiwibank. But way too busy.... Queues out the door.

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  Miria Carson-Jacobs

  :: 04 October 2017 16:05:45

  Mucked around every single time. I have had two parcels lost within the past month with zero compensation and little offer to help.

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  Luke Rayner

  :: 22 September 2017 16:01:41

  Came here trying to set up IRD number and bank account - dealt with 3 separate people and all were very helpful and pleasant. Thank you for making it such an easy process.

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  Manisha Sangtani

  :: 02 August 2017 20:33:45

  Really very worst people. I mean the staff is so bad. The staff has so bad attitude. I am so disappointed. I have been doing tranctions with western union for like 4 years. I know the procedure is to bring the id everytime when u do the transaction but this time as well I bought my I'd. The lady in the counter she was very rude. When I have my I'd with the page open where was my details she closed nd she was acting like she is finding something in my passport actually she was killing the time I have organised myself but seems like she don't want to do my transaction so she asked me your account is expired from western union which was not right. She asked me to get the address detail. She was shouting nd yelling at me. I wanted to report to the higher authorities but I just let it go I went to different nz post ajo they didn't even asked me my address proof. I think the lady there don't want to do anything and she was making these excuses. You guys need to train ur staff. I was affected by this.

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  Victoria Williams

  :: 12 April 2017 21:35:56

  Terrible customer service! My partner and I were sending off the same IRD application forms which required identification to be verified. My partner had his check and his passport photocopied with no bother. However the older man, who I was dealing with refused to photocopy mine saying I must provide the copy myself and that they don't photocopy there. He refused to acknowledge that my partner just had his photocopied from another member of staff and that surely he would need to see the original document to verify it?? He then just threw my papers to the other desk without a care in the world for me to leave. I then went to a different branch with the exact same documents and my passport (not a photocopy of it) and the advisor had no problem with anything I provided. Clearly the man couldn't be bothered! I will never be back.