Shorland Holden in Rotorua

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comments 5

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  Tommy Sharp

  :: 19 April 2018 12:55:12

  Efficient professional workshop

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  Emma Long

  :: 11 April 2018 17:10:43

  Excellent customer service and sales advice. I love everything about my Holden Cruz, right down to the colour. Overall great experience from the sales department right down to the service department.

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  sudhin ram

  :: 06 April 2018 13:50:47

  I had very bad experience with Shorland Holden service team. I went to fix Holden Cruze transmission problem and lack of fuel economy. I have suggested to check the transmission oil and change bcz of gear shifting problem and I used to get 12km per litre fuel economy last one year and it come down 7km per litre . I asked to check the fuel consumption as well . After two hours they called off and gave report that car runs smoothly and doesn’t have any gear shifting problem and fuel economy is normal . Haven’t check anything and gave report . After i explained the same problem they ask me to come again next day . I wasn’t satisfied with the service team explanation bcz they haven’t knowledge about the maintenance and trouble shoot . As I have been experienced in automotive service from past few years and graduated in mechanical engineering. So that I have kneen knowledge about the car . The person who attend my car doesn’t know the basics of car maintenance. So that I didn’t went with them again . They charge me unnecessarily without checking anything. That’s unethical to charge a customer without performing anything. I didn’t pay them but due to a parts need i forced to meet again and they force me to payback. The person who talks from management side was so rude and behave mannerless. I wonder how could a top branded car company given their dealership to this kind of people. At least Holden company has to train the basics to their staffs . Shame of Holden company about this . They failed to keep their after service and customer satisfaction. I will posts the records below and suggest everyone that if anyone have any trouble except the normal services get right information from them before you give . Otherwise waste your money for nothing. Kindly advise to train all of staff about the periodic maintenance shewdule and the basics . Appoint at least one qualified trouble shooting technician. Else your service made customer to hate Holden brand . Treat all customers same . Thanks

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  Paul Margan

  :: 19 February 2018 22:19:14

  A large professional car dealership and service center. Clean and professional service center and top notch customer service

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  Andrew Hammon

  :: 08 November 2017 09:39:18

  Yeah unfortunately we had the experience of purchasing a second hand vehicle from Shorland with a few problems........But these have been rectified & have had no problems since!. I would like to say that Tony & the team went above and beyond our expectations to help us & as a result have given us confidence & enjoyment in our Colorado. I don’t know of any other car dealerships that looked after us the way you have.Well done team & keep up the good work. Go Holden. Andrew & Lisa.