Copthorne Hotel Rotorua in Rotorua

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comments 5

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  Hannah Portman

  :: 08 May 2018 21:23:04

  Have stayed here twice...a month apart. First time I was there I was shocked by the rudeness of receptionist. Really unhelpful. Second time I stayed there...I hopped into bed and there was hair...that wasn't mine on the sheets. Yuck! Facilities are basic and lacking. Hope I never stay here again for work.

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  G.R Woest

  :: 03 April 2018 14:02:06

  Stayed for one night, Staff was professional and friendly. room was tidy and clean. Enjoyed the heated pool and continental breakfast.

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  Stuart Ross

  :: 03 April 2018 07:58:03

  Room was clean and bed very comfortable, but overall the rest of the place feels tired and in need of an update, worn carpets as an example. Also felt it was expensive and didn't offer value for money. Night 2 we were kept awake by party on the balcony below and they must have been smoking inside as the smell found it's way into the room.

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  Sarah L

  :: 01 April 2018 14:27:02

  I must admit we didn't spend much time in the hotel itself other than sleeping. The beds are comfy and the room and bathroom was cleanish. I think the issue with cleanliness is more to do with the age of some of the bathrooms rather than anything else. The shower heads need a good scrub/treatment with bicarbonate. Quite quiet and no difficulty parking.

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  Christopher Durnien

  :: 25 January 2018 17:08:14

  The hotel was decently clean, save for finding one earwig on the wall which was promptly disposed of. The lobby was recently renovated but the rest of the hotel was incredibly dated. The hotel was convenient for the town centre as it is situated on what is known as 'motel mile' which is close to 'eat street', an area full of restaurants. The hotel couldn't escape the sulphur smell which is present in the whole town (as it is in a well known geothermal area). The room we were given had a door to an adjoining room with no lock. We were not made aware of this when booking and did not know the occupants next door so this was an unhappy surprise. This also allowed sound to travel easily from the next room which was not ideal. On the positive side, the staff were attentive and the bed was very comfortable and soft.