SilverOaks Resort Heritage in Rotorua

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comments 5

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  Stuart Chattel

  :: 20 March 2018 07:59:20

  Do not stay here! I’ve travelled a lot and is out there as the worst ever hotel/motel I’ve stayed at. The rooms were filthy, dark stains on mattresses, old pillows which were brown/black, dirt on walls and filthy carpets, I feel sorry for NZ hospitality industry when there are places like this which give a bad impression to overseas visitors. I was given tickets for an event in Rotorua last minute and this was only one of about two places which had rooms available and and was charged $250 for the night. I was tempted to sleep in the car, but in the end slept in my clothes in the bed. I normally rate places on here with an open mind and try to always look at the plus points but there weren’t any here, I wouldn’t let my dog sleep here. I find it very hard to believe any of the good ratings on here, and would presume some on here could be from the hotel owners or friends etc.

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  Tara Erlank

  :: 31 August 2017 19:41:58

  The staff at the facility are nice. But i cant say the same about room 22. We booked in for 6 people (4 Adults and 2 kids) there was only 1 spoon and 2 plates in the room. so off i went to office to request more. There was black mould in the bathroom where the wall paper was coming off. The TV wouldn't work so again i had to go to the office to report it. I bought people there all the way from South Africa needless to say they were disgusted. Should there should be an inventory in each room that should be checked as soon as a customer leaves or arrives??? There was no bedding for my kids so again i had to go to the office to request bedding. i wouldn't recommend the facility. You pay so and only to be disgusted with the facility. Our fridge kept switching off so the meat went off. The stove was not working correctly so we had to make another plan.

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  Raymond Menehira

  :: 22 August 2017 10:36:31

  Hone (John) and all the staff were the most fantastic group of people me and my family have ever encountered at a resort /motel. Nothing was a problem as we stayed for 4 nights we were always provided with clean linen (towels mainly) as we had our own private spa bathe which we used everyday beautifully clean rooms that were always warm, comfortable beds, low noise level, affordable pricing. My 60th birthday present from my children was really enhanced by the friendliest people that I met at this resort Me and my family will only ever stay at this resort when we are back in beautiful Rotorua Excellent service fabulous staff Tena Kotou Tena Kotou Tena Kotou Katoa Hone and his staff Menehira whanau New Plymouth NZ

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  shahana begum

  :: 20 July 2017 14:25:15

  Nice quiet environment, was clean, housekeeping was awesome - Thank u💐. Staff at reception were very friendly and helpful- Thank u guys💐. We stayed 5 nights and we were 8 in total stayed in 2 bedroom apartment large space for all of us. Thanks for the lovely time 😊 💐✌

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  Marie Cork

  :: 09 May 2017 19:20:03

  This is a no go place to stay. Not happy with our one night only stay Rooms are very dated with the maintenance well overdue. Holes in walls, kitchen bench top burnt and dented. The pool we didn't even bother with as it was dirty. Website must be using older photos as they look nothing like the place is now. Staff make you pay upfront so when one complains they won't refund.