Wains Hotel Dunedin in Dunedin

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comments 5

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  Daniel Booth

  :: 13 April 2018 11:47:14

  Friendly and helpful staff with an amazing old time fantastic hotel decor. I've never been in a lift with the 2 doors that has to be opened and closed manually and this was a great novelty. Parking is offsite around the corner at a day rate which is cheaper than street parking. Would definitely stay here again.

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  Martina Varga

  :: 04 April 2018 15:36:46

  I'm not even sure where to start with this one.. Perhaps by saying that I rarely take the time to leave a bad review, but this experience deserves it. We were staying one night, during the Easter weekend, with a big concert in town, so it was definitely a very busy time for what otherwise appears to be a small, quiet town. That being said, our stay started off by being checked into a dirty room. Admittedly, we were allowed to check in 1/2 hr early, but we phoned in advance to confirm that would be ok, because I needed to use the shower. After calling the reception, I was assured that the room would be ready after we return. I explicitly asked that they don't come for at least 1/2 hr, because I needed to shower, only to have a housekeeper force her way in (the door was locked) while I was still in a towel and calling out that someone was in the room. After we returned, the room was made up, but we found there were not enough towels - there was only 1 set of towels, but 3 of us. After calling about that, we were told that the hotel has run out of towels and there's nothing that can be done. After our insistence, they offered to give us hand towels, which of course was not going to be sufficient. Only after further discussion were we given an additional several half sized towels. It should be noted that, during this process, the reception also hung up on my partner a couple of times. The evening continued with a really loud noise and music coming from our neighbouring apartment, with intermittent noise throughout the night. In the morning, we were also alarmed by someone trying to enter our room and, when we opened the door, were welcomed by a half naked woman who seemed to not know which room was hers. I appreciate that this last issue was out of hotel's control, but it had certainly solidified our overall experience as less than average. I am giving the hotel 3 stars, because they did try to compensate for the issues by offering free champagne, beer and parking. However, I would not recommend it.

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  Chris Williams

  :: 25 March 2018 13:52:38

  Feels like it's living on its past glories. Carpets and furniture pretty worn and threadbare. Room was huge but felt very old and dated. Paid $20 for cooked breakfast but it was horrible, greasy and badly cooked food, terrible coffee and plain weird tasting apple and orange juices. Would not stay there again

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  Alison Mclennan

  :: 20 January 2018 09:07:57

  Comfy, we had a basic family room on the top floor which the lift doesn't go to but it did go to the floor below. Just be aware you may have to carry your case up a level depending on which floor you get. Value for money.

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  Jonas Lund

  :: 11 January 2018 20:38:52

  Room was good with everything you need. Didn't get the parking i booked as the car park was full and the breakfast i was promised the night before didn't happen. Was told they didn't do it that morning :( So I had to pay twice as much for breakfast. Felt like i checked in and then they didn't care after that. Lost 2 stars because of that