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28, Stewart Duff Drive, 6022, Wellington, NZ New Zealand
contacts phone: +64 4-388 7070
website: www.hertz.co.nz
larger map & directionsLatitude: -41.3296517, Longitude: 174.8119842
William Chen
::My experience with Hertz Wellington Airport this morning has left me feeling small and humiliated. I have called them but they have made me feel worse, hence I’m resorting to writing this review. After landing at Wellington airport, searching for the Uber pick-up point, I went up to the Hertz parking booth. Granted I still had my mask on from the flight, and the attendant seemed to get irritated because she said she couldn't hear me properly. She did point to the pick up area and shouted at me. I had to beat a hasty retreat. So I rang up Hertz Wellington Airport and explained my ill-treatment. Instead of being sympathetic, the person at Hertz started a tirade - that I was lucky to be let into that booth, that the attendant should only deal with Hertz-related business and not all and sundry unable to find their cars and giving directions. The person I called said the attendant doesn't have to help me, I understand where she’s coming from but being civil costs nothing. Of course I will never interact with Hertz ever again. Their front line people lack any common decency. If there's a recording of my call, it should be used as an example of how not to deal with the public.
shane yung
::Good service great cars AAA
J Beaton
::Left family of 5 stranded in Wellington airport in middle of night because flight was delayed and then when questioned about it in morning were completely unsympathetic and made out like it was all my fault. Even if it was not their fault it was not mine and all they had to do was be a little understanding and kind. Instead they were cold, unsympathetic and rude. How would they feel after a long flight with little kids being stuck with no where to go in closed airport in middle of night. Maybe lessons in customer service and compassion might be in order for their staff. Fail, Hertz Wellington , big fail!
Abdul Aziz Pathan
::Terrible experience, I travel often with you guys and my company will always prebook the vehicle. Guess what, I land on wellington airport and the car is not ready yet. Seriously for a booking that was done 4 days ago. The new customers on the counter had just booked and took the keys. Improve
Talis Krumins
::Being trying to get an invoice for weeks now. The invoices they keep sending me show $0. Also no hertz points added to my account. Keep sending emails, get no reply. Call, the person says they’ll do something, and I never receive a thing.